Last update date: "23" February 2026
LLC "OPENCARTCODE", EDRPOU code 46406880
This Policy regulates the conditions and procedure for refunding payments for digital products (modules, templates, add-ons) purchased on the Platform https://opencartcode.com/.
1. GENERAL PROVISIONS AND DIGITAL CONTENT
All products on our Platform are digital content (software) that is not supplied on physical media.
In accordance with consumer protection legislation (both in Ukraine and in EU countries), by downloading the purchased source code or receiving a license key, you lose the standard right to refuse a purchase for the reason "I changed my mind". It is physically impossible to return downloaded code.
However, we care about the quality of the Platform, so we have provided for a refund procedure in exceptional cases.
The Product and Subscription are considered provided to the Buyer at the moment of successful payment. By making a payment, the Buyer confirms that he has fully familiarized himself with the description of the Product and its technical characteristics; non-compliance of the Product with the technical requirements or software of the Buyer is not grounds for a refund.
Any non-compliance of the Product or Support Subscription with subjective expectations, representations, or personal quality criteria of the Buyer is not grounds for a refund.
2. WHEN REFUNDS ARE POSSIBLE (ELIGIBLE CASES)
You have the right to submit a refund request within 14 (fourteen) calendar days from the date of purchase exclusively in the following cases:
Product critically does not work: The module contains fatal errors that make its use impossible on the standard OpenCart build of the stated version, and the Partner was unable to eliminate these errors within 3 (three) business days from the moment of your contact with the support service.
Substantial mismatch of the description: The functionality of the Product differs fundamentally from what is stated on its page or on the demonstration website (Demo).
Product was not downloaded: You accidentally made a payment, but never downloaded the Product files from your Personal Account and did not activate the license key (this is verified by our server logs).
3. WHEN REFUNDS ARE NOT PROVIDED (NON-ELIGIBLE CASES)
We have the right to refuse a refund in the following situations:
Version selection error: You purchased a module for OpenCart version 3.0, although your store runs on version 2.3 or 4.0.
Refusal of technical support: You encountered a problem, but refuse to provide the Partner with temporary access to your website (FTP/Admin panel) for configuration or error correction.
Conflict with third-party modules: The Product works correctly on a clean OpenCart build, but conflicts with a specific or heavily modified template or other non-standard modules on your site.
Lack of required server software: Your hosting does not meet the minimum technical requirements of the Product (for example, outdated PHP version), which was specified in the description.
Automatic subscription renewal: You forgot to cancel the recurring subscription payment before it was automatically charged. Funds for an already paid subscription period are not refunded.
4. REFUND PROCEDURE
To initiate the refund process, follow these steps:
Contact the Partner: Create a ticket (request) in the Platform's technical support system, describe the problem in detail, and give the Partner up to 3 business days to resolve it.
Request to Arbitration: If the Partner ignores the request or cannot resolve the problem, contact the Platform support service at [email protected]. In your letter, specify the order number and the link to the ticket with the Partner.
Arbitration Decision: The Platform Administration acts as an independent arbiter. We will verify the logic of the problem. The Arbitration Decision is final.
5. REFUND PROCESS
If a refund request is approved, funds will be refunded exclusively to the same payment method (bank card or account) from which the payment was made.
The Administrator refunds the full cost of the order. The refund amount is debited from the Partner's balance.
The crediting of funds to your account may take from 5 to 14 business days, depending on your bank's policy and the payment system.